Blog

A classic comic-style 'pow' background with the word 'KAIZEN!' superimposed

ITIL 4 and Technical Writing: Continual Improvement

This is the first article in a series about using ITIL 4 concepts in developing documentation strategy. These articles are for technical writers, documentation strategists, and product managers who want to improve documentation.

Technical Writing and Cloud Technology

Cloud technology is huge in the technology world right now. Most experts predict that it’s only going to increase in market share. In this article, I’ll look at cloud technology from the perspective of technical writers and what technical writers need to know in order to work in and with the cloud.

Creating Manuals Using RST and Sphinx: Child Documents

Child documents, or sub-documents, make up the bulk of a project. Think of them as Lego blocks – pieces of various sizes that can be put together to make all sorts of end documents. Each child document answers a single question, or addresses a single topic.

How to Develop Agile Documentation

Traditional software documents are created from the top down. Figure out who will be doing what with the software, then write documents aimed at each category of users, explaining how to use every bit of functionality they should (theoretically) need to use. This method really doesn’t fit in well with modern software design. So how can we use basic concepts from Agile methodology to develop Agile documentation?

How to Create a Documentation Strategy

Your documentation is one of the first things people look at when they’re having trouble using your product – or thinking of using your product. As such, it’s a powerful ambassador for your company.

So let’s look at some of the aspects of documentation strategy that you need to consider.

5 Types of User Feedback to Collect

Users leave us a lot of feedback these days. Some of it is active and deliberate, like adding a comment to an article on a website. Some of it is incidental, like clicking on an article and then closing the browser window before the page has fully loaded. And many companies aren’t taking advantage of all of the user feedback they could be collecting.

Creating Manuals Using RST and Sphinx: Base Documents

In Sphinx project, ‘base documents’ are like the skeleton of a manual. In a table of contents, they’ll show up as the chapter headings.

8 Tips for Creating Agile Documentation

Agile documentation isn’t that hard once you get your head around applying software development methodology and concepts to technical writing. Here are a few tips for making your documentation truly agile.

Creating Manuals Using RST and Sphinx: Master File

A master file controls almost all of the content that will be included in your user manual. It contains a list of your base documents and specifies what your table of contents will look like.