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A woman dressed in leggings, crop top, and boxing gloves performs a high kick

5 Signs That Your Doco is Kick-Arse

I’ve talked a lot about how to improve your documentation. But what if your doco doesn’t need changing? How do you know when your doco is already awesome? Here are five signs to look for.

5 Types of User Feedback to Collect

Users leave us a lot of feedback these days. Some of it is active and deliberate, like adding a comment to an article on a website. Some of it is incidental, like clicking on an article and then closing the browser window before the page has fully loaded. And many companies aren’t taking advantage of all of the user feedback they could be collecting.