Chatbots and Documentation: A Match Made in Robot Heaven
30 years ago, it was the stuff of science fiction. These days, we take the idea of talking to chatbots fairly calmly. But we often forget to think about them in terms of documentation.
Documentation beyond paper manuals
Once upon a time, user manuals were printed out on paper, added to folders, and lived on desks, gathering dust. In this new era of information in the cloud, though, businesses have a range of options to use when disseminating information to their users.