Most software companies I know are still pumping out user guides with great enthusiasm. When a client approaches me about a product, they’re almost always talking about creating paper or PDF manuals. But are we reaching the end of the user guide life cycle?
Once upon a time, user manuals were printed out on paper, added to folders, and lived on desks, gathering dust. In this new era of information in the cloud, though, businesses have a range of options to use when disseminating information to their users.