Category: Documentation Types

Chatbots and Documentation: A Match Made in Robot Heaven

30 years ago, it was the stuff of science fiction. These days, we take the idea of talking to chatbots fairly calmly. But we often forget to think about them in terms of documentation.

Are User Guides Obsolete?

Most software companies I know are still pumping out user guides with great enthusiasm. When a client approaches me about a product, they’re almost always talking about creating paper or PDF manuals. But are we reaching the end of the user guide life cycle?

Documentation beyond paper manuals

Once upon a time, user manuals were printed out on paper, added to folders, and lived on desks, gathering dust. In this new era of information in the cloud, though, businesses have a range of options to use when disseminating information to their users.