Category: Documentation Strategy

A woman dressed in leggings, crop top, and boxing gloves performs a high kick

5 Signs That Your Doco is Kick-Arse

I’ve talked a lot about how to improve your documentation. But what if your doco doesn’t need changing? How do you know when your doco is already awesome? Here are five signs to look for.

A classic comic-style 'pow' background with the word 'KAIZEN!' superimposed

ITIL 4 and Technical Writing: Continual Improvement

This is the first article in a series about using ITIL 4 concepts in developing documentation strategy. These articles are for technical writers, documentation strategists, and product managers who want to improve documentation.

How to Create a Documentation Strategy

Your documentation is one of the first things people look at when they’re having trouble using your product – or thinking of using your product. As such, it’s a powerful ambassador for your company.

So let’s look at some of the aspects of documentation strategy that you need to consider.

5 Types of User Feedback to Collect

Users leave us a lot of feedback these days. Some of it is active and deliberate, like adding a comment to an article on a website. Some of it is incidental, like clicking on an article and then closing the browser window before the page has fully loaded. And many companies aren’t taking advantage of all of the user feedback they could be collecting.

Should Technical Writers Lead Documentation Strategy?

Many software companies give their technical writers the responsibility for creating a documentation strategy. While it can work well at times, it often ends in a huge mess. Even where the technical writers are well up to the challenge – many are – they frequently don’t get the backup they desperately need.